SHIPPING
Our preferred shipper is UPS. All shipping charges include insurance. Available items paid with PayPal or Credit Cards usually ship within 1-2 business days. Orders paid with Checks ship when payment clears issuing bank (usually 5-8 days). Special shipping or payment arrangements (different carrier, money transfer to our account, etc.) may be made by contacting us prior to purchase. We will make any effort to accommodate your request.
RETURN POLICIES & PROCEDURES
All non-service items we sell are fully refundable (exceptions are noted in Custom Special Orders Items section below).
BUYERS SATISFACTION
If you are not satisfied with your purchase we will gladly accept returns up to 7 calendar days from the receipt of the merchandise and issue the refund minus our shipping cost to you. Shipping charges are not refundable unless the return is due to our error. All authorized merchandise returns which are in original condition must be shipped prepaid. If the price included shipping the applicable S&H charges will be deducted before calculating the restocking fee.
Please call our office to let us know what you did not like about the purchase and a return authorization will be issued within 24 hours. You will then be given instructions as to where to return the item.
Items will not be accepted as returned without a return authorization number. The following terms must be met by you.
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The products must be returned in new, resalable condition.
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Return the merchandise to us within 7 days of your original receipt of the order.
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You must include all packaging materials.
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Packaging materials must not be torn or damaged.
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You must pay any return shipping expense.
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Display the RMA # prominently on the outside of the box to avoid delays to your refund.
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Ship via UPS insured and keep the copy of your receipt
Upon receipt of the returned merchandise in good order in accordance with the above and within 7 days of original delivery, we will issue credit to your charge account or send you a check within 2 business days.
EXCHANGES
If you wish to exchange it for another painting, then we will apply credit to the purchase price of the new item. The shipping charges will not be refunded and return shipping charges must be prepaid by the purchaser.
SHIPPING DAMAGE
We suggest that you inspect the package when you receive it from UPS. Report any shipping damage to UPS by calling them at 1-800-742-5877. The UPS wants you to keep all original packaging (boxes, packing materials) in case they come to inspect the package. Please let us know as soon as possible - damage must be reported to us within 3 calendar days from its receipt. After the UPS issues a claim number we will make arrangement to ship a replacement item.
CUSTOM SPECIAL ORDER ITEMS
All orders from SOLD WORKS category are considered Custom Special Order Items and are not subject to cancellation or return
WARRANTY
Unless otherwise noted, no warranty is given for the artwork items other than replacement or refund specified under the BUYERS SATISFACTION, EXCHANGES & SHIPPING DAMAGE sections above.
Thank you for shopping with us.
